Privacy Policy

Effective Date: March 22, 2023
Last Updated: July 1, 2025

At BioQuintex, we are committed to protecting the privacy, security, and integrity of the personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our services, website, diagnostic programs, and communications platform.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, address, email, and phone number

  • Date of birth and demographic information

  • Health insurance or plan identification

b. Health Information

  • Diagnostic test results

  • Laboratory data and reports

  • Medical history and health status (as permitted)

  • Information shared during engagement or clinical outreach

c. Technical and Usage Information

  • IP addresses and browser details

  • Device identifiers

  • Website usage analytics and preferences

2. How We Use Your Information

We use information to:

  • Process diagnostic tests and deliver accurate results

  • Provide custom kit fulfillment and shipping notifications

  • Conduct outreach through SMS, IVR, phone calls, email, mail, or video

  • Improve our services, communications, and clinical operations

  • Fulfill legal, regulatory, and compliance obligations

  • Enable member support, translation, and interpretation services

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Healthcare providers and health plans (as authorized)

  • Laboratory and logistics personnel to fulfill testing services

  • Authorized vendors and service providers (e.g., call centers, interpreters) under strict confidentiality agreements

  • Legal and regulatory bodies when required by law

4. Data Protection and Security

BioQuintex uses administrative, technical, and physical safeguards to protect your information. Our systems are compliant with HIPAA and other applicable healthcare data protection laws.

5. Communications and Preferences

We may contact you via text, email, phone, or mail based on program requirements. You can manage your communication preferences by contacting our support team.

6. Your Rights

Depending on your location, you may have rights under applicable privacy laws to:

  • Access your personal information

  • Request corrections or updates

  • Limit certain uses or disclosures

  • Request deletion where legally permitted

To exercise your rights, please contact us using the information below.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience and monitor engagement. You can disable cookies via your browser settings.

8. Changes to This Policy

We may update this policy periodically. Revisions will be posted on our website with a new effective date. Your continued use of our services constitutes agreement to the updated terms.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

BioQuintex Privacy Officer
Email: privacy@bioquintex.com
Phone: 415-937-6966
Address: 850 Montgomery St, Suite 368, San Francisco CA, 94133